The Federal Competition and Consumer Protection Commission (FCCPC) has commenced an investigation into Uber’s exit from Nigeria, days after the ride-hailing company ended its operations in the country.
FCCPC Chief Executive Officer, Tunji Bello, said the commission was examining the manner of Uber’s departure, particularly issues involving services that customers had already paid for or were still expecting.
“We are looking into the manner of their exit, particularly in respect of unfulfilled services to the customers,” Bello told Bloomberg.
The probe comes after Uber announced that it would wind down its Nigerian operations effective September 2, 2026. The company described the decision as a “tough decision” but did not provide a specific reason for leaving the market.
The development is significant because Uber’s departure could affect riders with outstanding transactions and drivers who depended on the platform for income. The FCCPC’s intervention signals that companies operating in Nigeria may still face consumer-protection obligations when discontinuing services.
According to reports, the commission’s focus is not on preventing Uber from leaving Nigeria, but on whether customers were adequately protected during the withdrawal process. The regulator could therefore assess issues surrounding unfinished trips, customer payments and other outstanding obligations.
Uber entered Nigeria in 2014, beginning operations in Lagos before expanding to other parts of the country. Its exit ends a 12-year presence in one of Africa’s largest and most competitive ride-hailing markets.
The company has also ended operations in Uganda, while continuing to operate in other African markets, including Ghana, Kenya and South Africa.
